No Refund Policy

Tujuhub maintains a strict no-refund policy for all purchases made on our platform. Once a course or subscription is purchased, we do not offer refunds under normal circumstances.

Exceptions for System Errors

Refunds may be considered only in cases where a demonstrable system error or technical malfunction on Tujuhub's part has prevented the user from accessing the purchased content or services.

Reporting System Errors

If you believe you have encountered a system error or technical issue that warrants a refund, please contact our support team immediately at info@tujuhub.com or Whatsapp at +62 812-1807-7733.

In your report, please include:

• Your full name
• The email address associated with your account
• A detailed description of the error encountered
• Any relevant error messages or screenshots

Review Process

Our technical team will investigate all reported system errors within 5 business days.

If a system error is confirmed, we will process a refund to the original payment method used for the purchase.

Non-Refundable Items

Downloaded content, offline materials, or any courses that have been accessed or partially completed are not eligible for refunds, even in cases of system errors.

Final Decision

Tujuhub reserves the right to make the final decision on all refund requests.

Policy Changes

Tujuhub may modify this policy at any time. Changes will be announced on our website and will apply to all purchases made after the date of the change.

Contact

For any questions regarding this policy, please contact our customer support team at info@tujuhub.com or Whatsapp at +62 812-1807-7733.

By using Tujuhub's services, you acknowledge and agree to this return and refund policy. We appreciate your understanding and are committed to providing a reliable and high-quality learning platform.