tujuhub-logo

Terms and Conditions

Last update: 13th December 2025

Welcome to Tujuhub. These Terms of Service ("Terms") govern your access to and use of the Tujuhub website, platform, and services (collectively, the "Service" or "Platform"). Tujuhub operates as both a Software-as-a-Service (SaaS) provider for digital product creators/educators and a premium Digital Ads Agency.

By registering for an account or using our Service, you ("User", "Seller", "Merchant", or "Creator") agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. Account Terms and KYC (Know Your Customer)

1.1. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to open an account.

1.2. Accurate Information
You must provide your full legal name, current address, valid email address, and any other required information to complete the signup process. You are responsible for keeping your account information up to date.

1.3. KYC Verification
To activate the payout (fund withdrawal) feature, Sellers are strictly required to undergo a Know Your Customer (KYC) verification process.

1.4. Payout Controls
The bank account name registered for payouts must strictly match the verified legal identity submitted during the KYC process.

1.5. Account Security
You are responsible for keeping your password secure.

2. Platform Services and Legal Relationship

2.1. Nature of Service
Tujuhub acts strictly as a technology software, payment infrastructure provider, and/or digital marketing agency (depending on the service tier selected).

2.2. Seller Independence
The Seller retains full ownership, copyright, and operational responsibility for their digital products, courses, or services hosted on the Platform.

2.3. Ultimate Responsibility
The Seller bears the ultimate legal responsibility for the delivery, accuracy, quality, and legal compliance of the content. Tujuhub is not a party to the transaction between Seller and Buyer.

3. Fees, Payments, and Revenue Sharing

3.1. Dual Revenue Model
Users agree to fees including subscription and transaction fees.

3.2. Subscription Fees
Recurring monthly or annual fees may apply for platform access.

3.3. Transaction Fees
Fees range from 4% (min Rp 5,000) up to 30% depending on service tier.

3.4. Taxes
Users are responsible for all applicable taxes and reporting.

3.5. Fee Modifications
Tujuhub may modify fees with 30-day prior notice.

4. Content Guidelines and Prohibited Businesses

4.1. Accurate Representation
Misleading claims and deceptive practices are prohibited.

4.2. Prohibited Items
Includes high-value goods, illegal items, pornography, IP violations, and harmful content.

4.3. Right to Takedown
Tujuhub may remove content or suspend accounts at its discretion.

5. Refunds, Chargebacks, and Dispute Resolution

5.1. Seller Refund Policy
Sellers define and enforce their own refund policies.

5.2. Dispute Handling
Sellers must comply with Tujuhub dispute protocols.

5.3. Financial Liability
Sellers are responsible for chargebacks and related fees.

6. Anti-Money Laundering (AML) and Global Sanctions

6.1. Sanctions Declaration
Users declare they are not subject to global sanctions.

6.2. Independent Verification
Identities are checked against global databases.

6.3. Fraud Monitoring
Tujuhub may freeze funds or suspend accounts if suspicious activity is detected.

7. Intellectual Property

7.1. Tujuhub's IP
Platform materials are protected by intellectual property laws.

7.2. User's IP
Users retain ownership of their uploaded materials.

8. Cancellation and Termination

8.1. You may cancel your account at any time.

8.2. Tujuhub may terminate accounts at any time, especially for violations or fraud.

9. Limitation of Liability and Warranties

9.1. As Is
Service is provided without warranties.

9.2. No Guarantee
No guarantee of uptime or error-free service.

9.3. Liability Cap
Tujuhub is not liable for indirect or consequential damages.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia. Any disputes will be subject to the jurisdiction of Indonesian courts.